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At Zincero, we provide fast and reliable shipping for all orders. Our goal is to ensure a transparent and trustworthy shopping experience, following Google Merchant Center policies to prevent misrepresentation.

1. Shipping Locations

We currently ship to:
✅ United States – Free Shipping
✅ United Kingdom – Free Shipping

We do not ship to P.O. Boxes or military addresses (APO/FPO).

2. Processing Time

Orders are processed within 1-2 business days (Monday–Friday).

Orders placed on weekends or holidays will be processed on the next business day.

You will receive a confirmation email once your order has been processed.

3. Estimated Delivery Time

United States & United Kingdom: 5-9 business days after order processing.

Delivery times may vary due to weather conditions, customs processing, or carrier delays.

4. Tracking Information

Once your order ships, we will send you a tracking number via email.

You can track your order directly on our website or the carrier’s tracking page.

5. Order Changes & Cancellations

If you need to change or cancel your order, please contact us within 12 hours of placing your order.

After 12 hours, your order may already be processed and shipped, and we won’t be able to cancel it.

6. Lost or Delayed Shipments

If your package has not arrived within the estimated time, please contact us.

We will work with the carrier to resolve delays or provide a replacement if necessary.

7. Incorrect Address Policy

Customers are responsible for providing the correct shipping address.

If an incorrect address is provided, we cannot be held responsible for lost shipments.

8. Contact Information

For any shipping-related questions, please contact us:

📧 Email: support@Zincero.com
📞 Phone: +1 909-634-8230

We understand just how important it is for you to get the items you ordered in a timely manner. We're always here to offer support in case you have any types of questions or concerns regarding your order; just e-mail us at support@zincero.com or message us at (909) 634-8230 (we respond within 24 to 48 hrs).

As for the shipping times, due to a very high demand of our products, standard delivery times after the item has been shipped is roughly 2 to 9 business days to the United States, United Kingdom.

We aim to dispatch all orders from our warehouse within 24 hours, but please allow up to 2 business days during peak periods.

Shipping time excludes clearance/customs delays (if applicable).

At Zincero, we are dedicated to providing high-quality Automotive Tools Equipment and Home Garden for your adventures. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process to ensure your peace of mind.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the following conditions must be met:

The item must be unused, in its original packaging, and in the same condition as when received.

A valid proof of purchase (order number or receipt) is required.

Non-Returnable Items:

Used or damaged items due to customer handling.

Clearance or final sale items.

Custom-made or personalized products.

Batteries or perishable items (e.g., food, water filters).

2. Return Process

To return an item, follow these steps:

Request a Return Authorization: Contact us at support@zincero.com with your order number and reason for return.

Return Approval: After reviewing your return request, we will provide a Return Authorization number.

Return Shipping: Return shipping is free for all returns, regardless of the reason.

Return Tracking: Please use a trackable shipping service to return items. Zincero is not responsible for lost returns.

3. Refunds

Once your return is received and inspected, we will notify you via email. If your return is approved, we will process a full refund to your original payment method within 5-7 business days.

Late or Missing Refunds:
If you haven’t received a refund, please check with your bank or payment provider. If the issue persists, contact us at support@zincero.com.

4. Exchanges

We offer free exchanges for defective or damaged items. If you receive a defective or damaged product, contact us within 7 days of receiving the item with photos and your order details. We will send a replacement at no extra charge.

5. Return Shipping Costs

Return shipping is free for all returns, regardless of the reason for the return.

Customers are encouraged to use a trackable shipping service to ensure safe delivery.

6. Contact Us

For questions or to initiate a return or exchange, contact us at:
📧 Email: support@zincero.com
📞 Phone: +1 909-634-8230

At Zincero, we stand behind the quality of our products and offer warranties to ensure customer satisfaction.

1. Warranty Coverage

Many of our products come with a manufacturer’s warranty, covering defects in materials and workmanship under normal use. Warranty duration and terms vary by product, and specific details are available in the product description.

2. What Is Covered?

Our warranty typically covers:
✔ Manufacturing defects
✔ Malfunctions due to faulty materials
✔ Defective parts that affect normal product functionality

3. What Is Not Covered?

Our warranty does not cover:
✖ Damage caused by improper use, accidents, or unauthorized modifications
✖ Normal wear and tear
✖ Cosmetic damages that do not affect product functionality
✖ Lost or stolen items

4. Warranty Claim Process

If you experience an issue covered by warranty, follow these steps:
1️⃣ Contact us at support@zincero.com with your order number, product details, and a description of the issue.
2️⃣ Provide photos or videos showing the defect.
3️⃣ Our team will assess the claim and provide further instructions. If the claim is approved, we will arrange a repair, replacement, or refund, depending on product availability and warranty terms.

5. Warranty Duration

The warranty period varies by product. Please check the product page for specific warranty details. If no warranty is mentioned, the default coverage is 30 days from the delivery date.

6. Contact Information

For any warranty-related inquiries, reach out to us:
📞 Phone: (909) 634-8230
📧 Email: support@zincero.com

We are committed to providing high-quality products and excellent customer support.